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Front Desk & Community Engagement Manager
Position Title: Front Desk & Community Engagement Manager
Job Type: Part-Time (20 hours per week)
Schedule: Monday–Friday; occasional evenings or weekends as needed
Location: Franklin with occasional travel in southeastern Massachusetts
Pay: $22/hour
Position Summary
The Front Desk & Community Engagement Manager ensures the heart of SAFE’s operations—the front desk of our headquarters in Franklin—runs smoothly, consistently, and compassionately. This position oversees daily front desk operations and manages the volunteers and interns who serve as the first point of contact for clients and community members.
A key responsibility of this role is mentoring and supervising high school and college interns and first-time volunteers while fostering an environment of professionalism, accountability, and personal growth. The FDCE Manager helps these team members understand that while their contributions are unpaid, their presence and reliability are vital to SAFE’s mission and to the individuals who rely on our services.
The ideal candidate is thoughtful, organized, self-motivated, and patient, with the ability to balance empathy and structure in a fast-paced, client-facing environment.
Qualifications
Minimum of 1–2 years experience in volunteer coordination, mentorship, or people management
Strong interpersonal skills and the ability to coach and lead individuals with varying levels of experience
Excellent organizational and time management skills with meticulous attention to detail
Proficient in Microsoft Office Suite and comfortable managing shared inboxes, calendars, forms, and collaborative files
Confident phone and email communicator with a calm, professional demeanor
Able to balance compassion with accountability and uphold clear expectations
Experience in nonprofit or community-based settings preferred
Occasional early morning, evening, or weekend hours required
Key Responsibilities
Recruit, interview, and vet volunteer and intern candidates for front desk and outreach support
Design and implement structured onboarding and training for interns and volunteers
Mentor and supervise volunteers and interns, modeling strong communication, follow-through, and reliability
Foster a positive and professional environment that encourages accountability and personal growth
Build and manage weekly schedules to ensure consistent front desk and outreach coverage, coordinating shifts for up to 20 people/week in our busier seasons (3–4 times/year)
Oversee all incoming communications—email, phone, and in-person—by establishing and maintaining systems that ensure timely responses, accurate message tracking, and that no inquiry goes unanswered or unlogged
Support the front desk team in handling sensitive inquiries with compassion, discretion, and professionalism
Collaborate with program directors to align volunteer and intern roles with organizational needs
Assist with occasional outreach or community engagement activities
Communicate with school supervisors for internships and complete all onboarding and evaluation required for each role
Support the front desk to run the Community Diaper Bank (communication, record keeping, order pickups, inventory) and support community members interested in hosting diaper drives
Maintain a well-functioning office environment by supporting general administrative needs, honoring room reservations, ensuring meeting spaces are prepared and presentable, and keeping supplies stocked.
Serve as the first point of contact and primary gatekeeper for office security, maintaining a locked-office policy, ensuring all visits are by appointment, and controlling access to protect the safety of staff and clients
Additional Info
Personal Qualities
Highly dependable, with a commitment to follow-through and service quality
Approachable, empathetic, and encouraging leader who values open communication and teamwork—equally effective working independently or collaboratively, and confident delegating tasks and providing feedback to keep work moving forward
Aligned with SAFE Coalition’s values of compassion, connection, and community trust and can interact respectfully and compassionately with people from diverse backgrounds and challenging life situations
Composed under pressure and able to think on your feet while exercising sound judgment, including knowing when and how to professionally set boundaries, redirect requests, or say ‘no’ if necessary
SAFE Coalition is a community-based nonprofit dedicated to supporting individuals and families impacted by substance use disorder and mental health challenges. We connect people to resources, education, and care with empathy, respect, and compassion.