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Front Desk & Community Engagement Manager Position Title: Front Desk & Community Engagement Manager Job Type: Part-Time (20 hours per week) Schedule: Monday–Friday; occasional evenings or weekends as needed Location: Franklin with occasional travel in southeastern Massachusetts Pay: $22/hour Position Summary The Front Desk & Community Engagement Manager ensures the heart of SAFE’s operations—the front desk of our headquarters in Franklin—runs smoothly, consistently, and compassionately. This position oversees daily front desk operations and manages the volunteers and interns who serve as the first point of contact for clients and community members. A key responsibility of this role is mentoring and supervising high school and college interns and first-time volunteers while fostering an environment of professionalism, accountability, and personal growth. The FDCE Manager helps these team members understand that while their contributions are unpaid, their presence and reliability are vital to SAFE’s mission and to the individuals who rely on our services. The ideal candidate is thoughtful, organized, self-motivated, and patient, with the ability to balance empathy and structure in a fast-paced, client-facing environment. Qualifications Minimum of 1–2 years experience in volunteer coordination, mentorship, or people management Strong interpersonal skills and the ability to coach and lead individuals with varying levels of experience Excellent organizational and time management skills with meticulous attention to detail Proficient in Microsoft Office Suite and comfortable managing shared inboxes, calendars, forms, and collaborative files Confident phone and email communicator with a calm, professional demeanor Able to balance compassion with accountability and uphold clear expectations Experience in nonprofit or community-based settings preferred Occasional early morning, evening, or weekend hours required Key Responsibilities Recruit, interview, and vet volunteer and intern candidates for front desk and outreach support Design and implement structured onboarding and training for interns and volunteers Mentor and supervise volunteers and interns, modeling strong communication, follow-through, and reliability Foster a positive and professional environment that encourages accountability and personal growth Build and manage weekly schedules to ensure consistent front desk and outreach coverage, coordinating shifts for up to 20 people/week in our busier seasons (3–4 times/year) Oversee all incoming communications—email, phone, and in-person—by establishing and maintaining systems that ensure timely responses, accurate message tracking, and that no inquiry goes unanswered or unlogged Support the front desk team in handling sensitive inquiries with compassion, discretion, and professionalism Collaborate with program directors to align volunteer and intern roles with organizational needs Assist with occasional outreach or community engagement activities Communicate with school supervisors for internships and complete all onboarding and evaluation required for each role Support the front desk to run the Community Diaper Bank (communication, record keeping, order pickups, inventory) and support community members interested in hosting diaper drives Maintain a well-functioning office environment by supporting general administrative needs, honoring room reservations, ensuring meeting spaces are prepared and presentable, and keeping supplies stocked. Serve as the first point of contact and primary gatekeeper for office security, maintaining a locked-office policy, ensuring all visits are by appointment, and controlling access to protect the safety of staff and clients Additional Info Personal Qualities Highly dependable, with a commitment to follow-through and service quality Approachable, empathetic, and encouraging leader who values open communication and teamwork—equally effective working independently or collaboratively, and confident delegating tasks and providing feedback to keep work moving forward Aligned with SAFE Coalition’s values of compassion, connection, and community trust and can interact respectfully and compassionately with people from diverse backgrounds and challenging life situations Composed under pressure and able to think on your feet while exercising sound judgment, including knowing when and how to professionally set boundaries, redirect requests, or say ‘no’ if necessary SAFE Coalition is a community-based nonprofit dedicated to supporting individuals and families impacted by substance use disorder and mental health challenges. We connect people to resources, education, and care with empathy, respect, and compassion. Apply First name* Last name* Email* Phone* Address* Multi-line address Country/Region* Address* City* Zip / Postal code* Position for which you are applying* Why are you interested in working with SAFE?* Qualifications/Skills* What software and applications are you proficient in that are relevant to this role?* Anything else you would like to share? Resume/CV* Upload File References Professional reference #1 Full name* Phone number* Email address* How do you know this reference?* Professional reference #2 Full name* Phone number* Email address* How do you know this reference?* Professional reference #3 Full name* Phone number* Email address* How do you know this reference?* Submit

< Back Ann Bergen President Dr. Anne Bergen has had a career in education spanning nearly fifty years. As a former teacher, principal and chair of the Franklin School Committee, her focus has been on the emotional health and well-being of young people. Anne represents SAFE on the Mental Health and Well-Being Task Force of the Franklin Public Schools. She co-hosts, with Jim Derick, a radio/podcast for SAFE, with a focus on having individuals share their stories of hope and recovery. As a member of the Franklin Community Cable Access Board of Directors, she has promoted the mission of SAFE, and as a Board of Managers volunteer at the Bernon Family Branch of the Hockomock YMCA she has worked to promote the charitable causes that are essential to the well-being of individuals and families in our communities.

Part-time Classroom SEL Teacher SAFE is seeking a part-time Classroom SEL Teacher to teach classes for teens impacted by substance use as an alternative to traditional 10-day school suspension. This social-emotional based curriculum supports youth outside of their tradiational academic setting to enhance learning and substance use awareness. Each session is 3 days and enrolls up to 5 students (grades 9–12). This role is based at our Franklin, MA office. Qualifications Undergraduate or graduate degree in Education/Sociology/Psychology OR 3 years within the public education/social services field Experience working with youth Background in leadership roles Excellent written and verbal communication skills Proficiency in Microsoft Office Valid driver’s license and available, dependable transportation. Background in Social Emotional Learning modalities Key Responsibilities Provide substance use education using a set curriculum focused on restorative justice, substance use, and healthy decision-making. Create a safe, trusting, and therapeutic classroom environment. The Classroom facilitator should feel confident working with teens and discussing topics such as community issues, substance misuse, mental health, and environmental risks. Additional Info Schedule : 20 hours/week, Tuesday–Thursday Pay : $36/hour SAFE Coalition is a community-based non-profit organization located in Franklin, MA. We provide critical support, education, and resources for individuals and families impacted by substance use disorder and mental health challenges. We are deeply committed to fostering a compassionate and inclusive environment where all individuals are treated with dignity and respect. Apply First name* Last name* Email* Phone* Address* Multi-line address Country/Region* Address* City* Zip / Postal code* Position for which you are applying* Why are you interested in working with SAFE?* Qualifications/Skills* What software and applications are you proficient in that are relevant to this role?* Anything else you would like to share? Resume/CV* Upload File References Professional reference #1 Full name* Phone number* Email address* How do you know this reference?* Professional reference #2 Full name* Phone number* Email address* How do you know this reference?* Professional reference #3 Full name* Phone number* Email address* How do you know this reference?* Submit

Narcan Training Facilitator SAFE is seeking multiple Narcan Training Facilitators to educate community members, municipalities, schools, and organizations on how to recognize an overdose and administer Naloxone (Narcan). Qualifications Comfortable with public speaking and teaching large, diverse groups Knowledgeable about harm reduction Reliable transportation & valid driver’s license Excellent verbal and written communication skills Preferred Qualifications Narcan Certification CPR Certification Bilingual Key Responsibilities Conduct trainings as needed in Norfolk County and southeast Worcester County Lead engaging, educational Narcan training sessions to groups or individuals Educate on opioid use, harm reduction, and overdose Positively represent SAFE and share information about our resources Track attendance and Narcan doses distributed Additional Info This is a per diem position, and trainers will be contacted as needed Additional training will be provided Trainings may be in evenings or on weekends Pay is $50/hr + mileage reimbursement stipend SAFE Coalition is a community-based non-profit organization located in Franklin, MA. We provide critical support, education, and resources for individuals and families impacted by substance use disorder and mental health challenges. We are deeply committed to fostering a compassionate and inclusive environment where all individuals are treated with dignity and respect. Apply First name* Last name* Email* Phone* Address* Multi-line address Country/Region* Address* City* Zip / Postal code* Position for which you are applying* Why are you interested in working with SAFE?* Qualifications/Skills* What software and applications are you proficient in that are relevant to this role?* Anything else you would like to share? Resume/CV* Upload File References Professional reference #1 Full name* Phone number* Email address* How do you know this reference?* Professional reference #2 Full name* Phone number* Email address* How do you know this reference?* Professional reference #3 Full name* Phone number* Email address* How do you know this reference?* Submit

Part-time Clinician SAFE is seeking a part-time Clinician to establish therapeutic relationships with clients and work with them on skill-building to support a life of recovery. This role is based in Franklin, MA. Qualifications Master’s degree in Social Work, holding a LICSW At least one year of related experience Excellent written and verbal communication skills Proficiency in Microsoft Office Valid driver’s license and available, dependable transportation Key Responsibilities Provide short-term, person-centered counseling with a focus on skill building to promote a life of recovery Provide care coordination through development of a collaborative relationship with the person receiving services, family, and other providers and community supports Complete person-centered assessment and service planning Provide advocacy and coordination of care Help the person make connections with other services and resources within the community Document client sessions in the Electronic Health Record system following established guidelines Additional Info In-person in Franklin, MA 20 hours/week (10 a.m.–2 p.m. M–F) Pay is $36/hour SAFE Coalition is a community-based non-profit organization located in Franklin, MA. We provide critical support, education, and resources for individuals and families impacted by substance use disorder and mental health challenges. We are deeply committed to fostering a compassionate and inclusive environment where all individuals are treated with dignity and respect. Apply First name* Last name* Email* Phone* Address* Multi-line address Country/Region* Address* City* Zip / Postal code* Position for which you are applying* Why are you interested in working with SAFE?* Qualifications/Skills* What software and applications are you proficient in that are relevant to this role?* Anything else you would like to share? Resume/CV* Upload File References Professional reference #1 Full name* Phone number* Email address* How do you know this reference?* Professional reference #2 Full name* Phone number* Email address* How do you know this reference?* Professional reference #3 Full name* Phone number* Email address* How do you know this reference?* Submit

Part-time Bookkeeper SAFE Coalition is seeking a detail-oriented and experienced Part-Time Bookkeeper to join our dedicated team. The ideal candidate will be responsible for maintaining accurate financial records using QuickBooks Online, processing checks, and supporting general financial operations. This role plays a crucial part in ensuring the financial health and transparency of our organization. Qualifications Proven experience with QuickBooks Online (required) Strong understanding of check processing and basic accounting principles High level of accuracy and attention to detail Ability to maintain confidentiality and handle sensitive financial information Excellent organizational and time management skills Non-profit bookkeeping experience a plus Key Responsibilities Maintain accurate and up-to-date financial records in QuickBooks Online and our CRM Bloomerang Process and record incoming and outgoing checks Assist with monthly reconciliations and financial reports Track and categorize expenses, income, and donations Collaborate with COO and all staff to ensure timely and accurate data entry Additional Info This is an in-office only position at our Franklin, MA location Schedule is flexible within business hours, with 6–8 hours per week Pay is $22/hour SAFE Coalition is a community-based non-profit organization located in Franklin, MA. We provide critical support, education, and resources for individuals and families impacted by substance use disorder and mental health challenges. We are deeply committed to fostering a compassionate and inclusive environment where all individuals are treated with dignity and respect. Apply First name* Last name* Email* Phone* Address* Multi-line address Country/Region* Address* City* Zip / Postal code* Position for which you are applying* Why are you interested in working with SAFE?* Qualifications/Skills* What software and applications are you proficient in that are relevant to this role?* Resume/CV* Upload File Anything else you would like to share? Submit

< Back Jen Vincent Member Jennifer Vincent is a passionate leader in higher education with a strong focus on community service and organizational development. From strategic planning and process improvement to data management and curriculum design, Jennifer's expertise is diverse, always aimed at elevating organizational goals and promoting equity. Jennifer is currently working on her doctoral degree in higher education leadership with a focus on social and racial justice. Her research focuses on the impact of adverse childhood experiences (ACEs) on higher education pathways. Outside her professional career roles, Jennifer has been a dedicated member of the School Committee in Berkley, Massachusetts, and the Somerset Berkley Regional High School. Additionally, she has taken leadership roles in the Rotary Club of Fall River, contributing as President, Vice President, Secretary, and Board Member. Jennifer’s military service as a Corporal in the United States Marine Corps Reserve further underscores her commitment to community and country. Jennifer is drawn to the work at the Safe Coalition as a result of multiple family members whose lives have been impacted by addiction including her father who died at the age of 42 from an overdose. Her dedication to community well-being is not just a part of her job; it is her life’s work.

< Back Paul Molla Member Paul Molla is the Co-Founder of the local Non- Profit, Random Smile Project, Inc. He is a Captain on the Franklin Fire Department. Paul has lived locally and has seen the devasting effects of the Substance Abuse and the Mental Health Crisis affecting our community. He wants to be part of the solution to this epidemic. Paul lives in Wrentham with his wife and three daughters.